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By making a purchase at Oh Lilou, you agree to these Terms of Sale along with our Terms of Service and our Shipping and Return policies.
All purchases are subject to availability and price confirmation.
All prices are shown in Euros (€) and include taxes, unless otherwise stated.
We accept payment via credit/debit card, PayPal, and other methods listed at checkout.
Payment must be completed at the time of purchase.
In case of a pricing error, we reserve the right to cancel the order and refund the full amount.
Orders are prepared and dispatched within 24–48 business hours.
Estimated delivery time is 5–12 days, depending on your location.
Delivery times are approximate and may vary due to holidays, weekends, or unforeseen delays.
You will receive a tracking number via email once your order ships.
Shipping costs are calculated and displayed at checkout.
Customs and import taxes may apply depending on your country; these are the responsibility of the customer.
If you are not satisfied with your order, you may return it within 30 days of receiving it.
Items must be in their original condition with packaging intact.
Return shipping costs are the customer’s responsibility.
For defective, damaged, or incorrect items, contact us within 7 days of receipt with your order number and photos of the item.
Refunds will be issued to the original payment method within 7–10 business days after we receive the returned items.
We make every effort to display our products accurately, but colors may vary depending on your monitor.
Some products may be limited in quantity. We reserve the right to limit purchases or cancel orders if necessary.
Descriptions, pricing, and availability are subject to change without notice.
You must provide accurate account, billing, and shipping information.
You may not use our products for illegal purposes or violate applicable laws.
Unauthorized resale or commercial use of our products is prohibited.
Our service and products are provided “as is” and “as available.”
Oh Lilou is not responsible for any indirect, incidental, or consequential damages arising from the use of our site or products.
We cannot guarantee uninterrupted access or error-free service at all times.
We reserve the right to update, change, or replace any part of these Terms of Sale at any time.
Continued use of our website constitutes acceptance of any changes.
If you have any questions about our Terms of Sale, please contact us at support@ohlilou.com.