Privacy Policy

Privacy Policy

This Privacy Policy describes how ohlilou.com (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and the data needed to process your purchases. We may also collect additional details if you contact us for customer support.

In this Privacy Policy, any information that can be used to identify an individual (including the data listed below) is referred to as “Personal Information.”

Device Information

  • Examples: version of web browser, IP address, time zone, cookie information, the products you view, search terms, and how you interact with the Site.

  • Purpose: to properly display our Site and analyze how visitors use it, so we can improve user experience.

  • Source: automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: shared with our e-commerce platform, Shopify.

Order Information

  • Examples: name, billing and shipping address, payment details (including credit card numbers), email address, and phone number.

  • Purpose: to provide and deliver products to you, process payments, arrange shipping, issue invoices or confirmations, communicate with you, screen for potential fraud, and, when you consent, send information or offers about our products and services.

  • Source: provided directly by you.

  • Disclosure: shared with Shopify.

Customer Support Information

  • Examples: name and email address.

  • Purpose: to provide you with support and respond to your inquiries.

  • Source: collected directly from you.

Text Marketing Terms and Conditions

We respect your privacy and only use the information you share with us for SMS notifications related to your order (including abandoned cart reminders), marketing offers, and transactional updates such as review requests.

Our website also uses cookies to track items added to your cart, including abandoned checkouts, so that we can send helpful reminder messages via SMS when applicable.

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@ohlilou.com so we can delete it.

Sharing Personal Information

We share your information with trusted service providers to deliver our services and fulfill our contract with you. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify handles your data here: https://www.shopify.com/legal/privacy.

  • We may also share your information to comply with legal obligations or respond to lawful requests (such as court orders or subpoenas).

Behavioural Advertising

We use your personal information to deliver targeted ads or marketing that we believe may be relevant to you.

For example:

  • We use Google Analytics to understand how visitors use our Site. Learn more at Google Privacy Policy. You can opt out of Google Analytics here: Opt-out Tool.

  • We may share information about your activity on our Site with advertising partners, either directly or via cookies and similar technologies.

To learn more about targeted advertising, visit Network Advertising Initiative.

You can opt out of targeted ads here:

You can also visit the Digital Advertising Alliance’s opt-out portal for broader control.

Advertising and Data Sharing Preferences

As described above, we may collect data from your interactions with our website, including through cookies or similar tools. This information can be shared with third parties, including advertising partners, to display ads that better match your interests and for other purposes detailed in this Privacy Policy.

We understand that sharing personal data for targeted advertising based on browsing activity may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Depending on where you live, you may have the right to opt out of these activities.

If you wish to exercise this right, please contact us at support@ohlilou.com.

If you visit our website with the Global Privacy Control (GPC) setting enabled, we will treat this as a request to opt out of activities that may be considered “selling” or “sharing” of data, or any form of targeted advertising, for the device and browser you use.

Using Personal Information

We use your data to:

  • Offer and deliver our products and services;

  • Process and fulfill your orders;

  • Communicate updates, promotions, or product information;

  • Improve our Site and customer experience.

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your information under these lawful bases:

  • Your consent;

  • Performance of a contract between you and us;

  • Compliance with legal obligations;

  • Protection of vital interests;

  • Legitimate interests that do not override your fundamental rights.

Retention

We keep your personal information for our records unless and until you request its deletion. To exercise your right of erasure, please contact us at support@ohlilou.com.

Automatic Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects on you.

Shopify uses limited automated systems to prevent fraud (for example, temporary deny-listing of suspicious IP addresses or cards).

Selling Personal Information

Oh Lilou does not sell personal information.

Your Rights (GDPR)

If you are a resident of the EEA, you have the right to:

  • Access the personal data we hold about you;

  • Request correction, update, or deletion;

  • Request data portability to another service.

To exercise these rights, please contact us at support@ohlilou.com.

Your information will be processed in the European Union (France) and may be transferred internationally as necessary for our operations.

Cookies

Cookies are small text files downloaded to your device when you visit our Site. They help the Site remember your actions and preferences, improving your browsing experience.

We use both session and persistent cookies for essential functions, analytics, and advertising.

You can manage or disable cookies through your browser settings, but please note this may affect your experience on our website.

Learn more at www.allaboutcookies.org.

Do Not Track

As there is no consistent industry standard for responding to “Do Not Track” signals, we do not modify our data practices when we detect such a setting.

Changes

We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

Contact

For questions, concerns, or to exercise your privacy rights, please contact us at:
📧 support@ohlilou.com