Shipping
Shipping Information
How long will delivery take?
We understand how excited you are to receive your order! Our standard delivery time is 5 to 12 business days. Please note that this is an estimate — in some cases, delivery may take longer due to factors such as holidays, weekends, or unforeseen shipping delays.
We truly appreciate your patience and assure you that we’re doing our best to get your order to you as quickly as possible.
When will my order ship out?
All orders are picked, packed, and dispatched within 24–48 hours after being placed. Once your order has been shipped, you’ll receive a confirmation email with your tracking number.
How do I track my order?
As soon as your order ships, you’ll receive an email with a tracking number (please note it may take up to 24–48 hours for tracking information to update).
You can track your order directly using the link provided in your shipping confirmation email.
What happens if my order is late?
We always aim to meet our estimated delivery times, but occasionally, delays may occur that are beyond our control.
If your order hasn’t arrived within the expected timeframe, please check the tracking details in your confirmation email.
If you still have questions or concerns, don’t hesitate to contact our support team — we’re here to help!
Do you offer expedited shipping?
At the moment, we only offer standard shipping. However, we’re working on adding faster delivery options soon and will update this page as soon as they become available.
What if I need my order by a specific date?
If you need your order for a special occasion, we recommend placing it well in advance to allow for any possible delays.
While we can’t guarantee delivery by a specific date, we’ll always do our best to ensure your order arrives as soon as possible.
Where do you ship?
We currently ship worldwide 🌍
Need Help?
Our customer care team is always happy to assist you.
You can reach us anytime at support@ohlilou.com, and we’ll make sure you’re taken care of.