We’re happy to say that we ship worldwide! ✈️
No matter where you are, we’ll do our best to get your order to you. Please note that delivery times may vary depending on your location. 💌
Frequent Asked Questions
- What countries do you ship to ?
- How much is shipping ?
- When will my order arrive?
- Can I track my order?
What countries do you ship to ?
How much is shipping ?
Shipping fees are automatically calculated and displayed at checkout, so you’ll always know the total before confirming your order.
When will my order arrive?
All orders are carefully prepared and shipped within 24–48 hours after being placed. ✨
Estimated delivery time is 5–12 business days, depending on the destination.
Please note that delivery times may vary during holidays, weekends, or due to customs delays.+
You can track your order here
Can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number.
You can follow your parcel here
- What payment methods do you accept?
What payment methods do you accept?
We accept the following credit cards: Visa, MasterCard, American Express, and PayPal.
If you decide to use Paypal, you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
All payments are processed securely and encrypted for your protection.
- Where is my order confirmation?
- How do I cancel my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@ohlilou.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
Once you’ve placed your order, we start preparing it pretty quickly.
If you reach out to us right after ordering at support@ohlilou.com, we’ll do our best to cancel it before it’s processed.
If it’s already on its way, don’t worry — you’ll still be able to return it once it arrives 💖
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
- Where is my refund ?
Can I return or exchange an item?
Of course! You can request a return within 30 days of receiving your item.
Just email us at support@ohlilou.com with your order number and reason for return, and we’ll guide you through the process.
Please note: return shipping costs are covered by the customer.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@ohlilou.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
Where is my refund ?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds 3 days after receiving the item into our warehouse, but it can take up to 10 days for your bank or credit card provider to process the refund into your account, or onto your card.